IT PARTNERING
Key benefits.
What's included.
Automatic activation of services and endpoints providing full oversight of IT systems, with real-time network probing and discovery maintaining an up-to-date inventory list and map of all devices across your fleet.
Bandwidth-optimised remote sessions with access control at every level, backstage issue resolution without interrupting the end user, and Windows Deployment Services for quick reconfiguration of workstations and servers without external assistance.
Manage all patches from a single, unified platform. Set custom rules for patch approvals before deployment, seamlessly update Microsoft operating systems across the fleet, and control how and when updates are applied.
Explore more.
Fully Managed | Tier 2 | Toolkit | |
|---|---|---|---|
| Direct on-site support | direct | in-direct | — |
| Support via client ICT team | — | — | |
| Self-guided + tools | — | — | |
| Remote monitoring | Self | ||
| Custom automations | Self | ||
| Central Patch Management | |||
| SLA: First Response | 2hr | 8hr | RMM uptime |
| Build my IT plan | Build my IT plan | Build my IT plan |