Check service status.
View service notices, planned maintenance and incident updates on One Net’s status site.
Open service statusCustomer support
Help for the services
you depend on.
For an existing service issue, contact the support team. If your agreement provides a dedicated channel, continue to use it.
Help the investigation start well
Describe the impact.
Keep the context together.
Use your agreed support channel. A concise report helps the team distinguish an access problem from an affected application, device or onboard network.
Where and when
Include the company, vessel or site, affected service and when the problem began, with the time zone. Reference an existing case if you are following up.
What still works
Describe the users and tasks affected, any error shown and whether another device or connection has the same problem. Mention recent changes and troubleshooting already performed.
How to coordinate
Provide a reachable onboard or shore contact and any access or maintenance restrictions. Share diagnostic files only through the agreed support route; leave passwords out of the report.
Planning a new project?
For new services or changes to your ICT environment, speak to sales.
Discuss your requirements